- Lenders want confidence their closings will be smooth,
defect free, handled in a compliant manner, and that the money will be protected because the Secondary Market Investors
are requiring this before they purchase a loan. What goes into that is part art, part science. To get the science
right the firm must have the very best technology and employ professional business management techniques. That means
document, train, and refine—continuously. The art is another matter. There, it’s about people. While a process can
be razor sharp, if the service is delivered without a smile, the customer will be unhappy. If the training module is
solid, but the team doesn’t deliver on their commitments, the customer will have a bad experience. Getting the art
right means inspiring our people to understand that what they do matters and we do that which is why our Lenders are
happy and their Investors are happy with them when they purchase that loan.
At the Holler Law Firm, LLC we have the science—we’ve been using Resware since 2009 to automate production and monitor
workflow, and we constantly refine our processes. We measure ourselves every day using Entrinsic. We protect our
customers’ data with TrendMicro and their money with Rynoh Live. We manage the operation through the techniques taught
at the Harvard Business School.
The real differentiator though is our people—the art. Our firm is a place where people want to come to work each
day—where they know they will be challenged, but also be allowed to expand their capabilities. They are empowered to
continuously improve themselves and the company. How do we do it? Is it just another empty platitude? No. Our team
is so good because they see how important they are. In this industry a closing can become another “file”—a number or
property address. But for the buyers, sellers and borrowers, that “file” is one of the most important events in their
lives—something they will encounter a few times, with little experience and lots of money at stake. What we do is
get everyone who is involved in the process to the other side of the transaction with confidence and protection.
We keep everyone informed, offer them cutting edge protection, and provide the peace of mind it takes to have the
closing go smoothly. At the end, the secondary market investors always know quality when they purchase a loan from
a bank or lender when they see the Holler Law Firm handled that loan.
- Contact Information:
Holler Law Firm, LLC
- 185 Plains Road, Suite 108E, Milford, CT 06461
- (203) 301-4333
12th Floor Members with Offices in CONNECTICUT